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Terms and Conditions – TrueLuck Casino

Introduction

Visiting or using any part of the Trueluck website, or creating an account within the site, implies full acceptance of these Terms and other related policies. If you continue using the Website, you agree to meet all points stated here.

Consent
If you find any part of the Terms unacceptable and cannot abide by them, you should neither access the Website nor proceed with the services it offers.

Changes and Revisions
Trueluck may revise these Terms occasionally for reasons such as legal compliance or regulator requirements. The text posted on the website is always the newest one. If you continue using the Website after updates are introduced, you are deemed to have accepted those modifications.

Operator Information
Trueluck is run by Sapphire Summit, a Costa Rica-registered entity located in Jaco, Costa Rica.

Terminology
References to “you,” “your,” “customer,” or “player” refer to anyone who uses the Website or any service provided on it, including registered account holders.

Scope of “Games”
The term “games” includes casino options, live casino, sports betting, card games, and any additional offerings we may add or remove at our discretion.

Your Account

Legal Requirements

Age and Jurisdiction
By registering on the Website, you confirm you are 18 years old or of a higher legal age according to your home law. You must ensure that the services offered on the Website do not violate any local laws where you reside. Persons below the minimum legal age can’t gamble at TrueLuck.

Restricted Regions
If you reside in one of the following locations, you are not allowed to create an account or use our services: Australia, Aruba, Belgium, Iran, Lithuania, Ukraine, United Kingdom, the US or its territories. The full list of restricted territories is expanded and you may know more about the TrueLuck availability in your region at customer support. Trueluck reserves the right to refuse any additional jurisdictions beyond those listed, at its sole discretion.

Registration of Account

Account Setup
To place bets, play games, or deposit funds, you must first register. During the registration process, you need to provide accurate contact information—like a valid mobile phone number, email address, username, and password.

Personal Data Accuracy
All registration details must match your actual identity. Trueluck has the right to verify data accuracy by requesting the documents scans. If needed, specific data changes can be requested by contacting Customer Support.

Login Security
All credentials, including username and password, are confidential. You must keep them private; if third parties learn your details, Trueluck cannot be held liable for subsequent account misuse.

Employee Restrictions
Employees of Trueluck, employees of related service providers, and their immediate family members are barred from registering. If we confirm such an individual has opened an account, we may close it and consider any associated winnings void.

Non-transferable
Your account cannot be sold, transferred, or pledged to any party. Gains, rights, and deposited sums belong exclusively to you and cannot be shared or traded.

Account Issues

Reporting Suspicion
You can notify us about any security-related issues. For example, if you can’t remember the password, or notice third-party access in the activity log.

Void Transactions
Should we determine a bet was influenced by any illegitimate method, or placed during website technical problems, Trueluck retains the right to void or cancel that transaction fully or partially.

Closure of Associated Accounts
When we close or suspend an account, we may similarly block new or existing profiles registered under the same IP or household and nullify any transactions linked to them.

Two-Factor Authentication
For extra security, we offer 2FA. Even if you activate this, you remain accountable for protecting login data and ensuring it is not accessible to others.

Account Declarations and Warranties

By registering, you confirm:

  • You meet the minimum legal age.
  • You are using our services for your own personal enjoyment, not on someone else’s behalf.
  • You reside in a jurisdiction not listed among our restricted territories.
  • You provide accurate, current information and promptly update it if needed.
  • You assume full responsibility for any tax obligations tied to your winnings.
  • Deposited funds are legitimate and free of criminal associations.
  • You understand gambling involves the risk of financial loss.

Multiple Accounts

Attempts to establish duplicates may result in the closure of all related accounts, confiscation of winnings, and annulment of any pending withdrawals.

If multiple players share a single address, network, or device, they must each inform customer support in advance. Any associated suspicious activity can lead to account suspension.

Consequences of Duplicate Registration
Should Trueluck identify more than one account linked to the same user, we may, at our discretion, block the accounts and freeze any or all associated funds or bonuses.

Payouts

Winning Credits
Your wins or event outcomes are credited to your account once the result has been verified or the gaming session is completed.

Incorrect Credits
If, due to any technical or human error, your account is credited with funds that do not belong to you, Trueluck will retract the incorrect sum upon discovery. If you withdraw such erroneously credited funds beforehand, the overpaid balance becomes a debt you owe to Trueluck.

Verification Checks
We reserve the right to perform extra identification checks for any withdrawal amount to prevent money laundering or unauthorized usage. Any suspicious transaction may be withheld and further investigated.

Deposits and Bets

Deposit Methods
You may fund your account using valid credit cards, e-wallets, bank transfers, or other approved methods indicated on the deposit page.

Multiple Currencies
We accept deposits in several currencies. If you try to use another currency than those specified in your account, the exchange fee is applied. Associated charges are your responsibility.

No Third-Party Deposits
You must deposit solely through accounts in your own name. Deposits made via friends, relatives, or other unauthorized parties will be returned, and any resulting winnings forfeited.

Limits and Verification
We may impose deposit limits. We also may carry out Know Your Customer (KYC) checks to confirm your identity before approving certain transactions.

Chargeback Prevention
By depositing, you confirm that these transactions are authorized and that you will not later initiate a reversal except in genuine cases of fraud or unrecognized charges.

Mandatory Wagering
A deposit must be wagered at least once before any withdrawal can be made to mitigate money laundering risks. Additional conditions can apply when wagering requirements are introduced.

Betting Limits
New users may be subject to maximum bet limits until they fulfil specified deposit thresholds or achieve certain VIP status. If the user’s activity subsequently drops below these thresholds, they may lose VIP privileges, and bet limits reset accordingly.

Withdrawals

First-Time Verification
Before processing an initial withdrawal, you must provide KYC documents (ID, card photos with hidden digits, proof of address, etc.). Additional documents may be required for each payment channel.

Payment Method Consistency
Withdrawals typically follow your original deposit method, unless it is technically infeasible. Any mismatch between your registration data and the withdrawal account may result in the cancellation of the withdrawal and potential closure of your account.

Pending vs. Processed
We strive to handle withdrawal requests within two (2) banking days, but times may vary because of payment channel limitations, weekends, or account checks. If you cancel your withdrawal, those funds revert to your balance for continued play.

Partial Restrictions
If wagering requirements remain unmet, or if your balance includes bonus funds, you may not withdraw until conditions are satisfied. We also may refuse withdrawal if the total bet amount is less than your last deposit.

Payout Caps and Schedules
Trueluck may enforce maximum daily or monthly payout amounts (e.g., €10,000 in 24 hours, €50,000 in a 30-day period). Larger winnings may be split into installments. Progressive jackpot wins are typically paid in full.

Account Closure

Voluntary Closure
You can request your account be closed by canceling all open wagers and contacting support. Any remaining balance, minus potential fees, may be withdrawn based on our discretion. If your closure results from concerns over excessive gambling, please inform Trueluck to permit additional protective steps.

Operator-Initiated Closure
We may shut down accounts and refund balances for multiple reasons, including policy breaches or unexpected system requirements, and are not obligated to disclose these reasons.

Bonus Forfeiture
Any bonus or promotional offers not used within one month or in breach of usage terms may be removed from your account.

Personal Information

Personal data is processed according to our Privacy Policy. When using our services, you consent to data collection for security checks, legality assurance, and transaction monitoring. We adhere to relevant data protection statutes to maintain user confidentiality.

Crashed & Aborted Games

  • Criminal Activity: If we suspect money laundering or fraud, we may close user accounts, report questionable transactions, and forfeit funds.
  • Collusion: Cooperation with other gamblers to manipulate outcomes is strictly banned. Confirmed collusive behavior results in account closure and confiscation of funds.
  • Fraudulent Actions: Trueluck can seize account balances and inform legal authorities if we detect attempts to tamper with site security or circumvent location restrictions.

Live Chat

Moderation and Conduct
Trueluck may provide chat facilities as a social feature. However, we monitor these spaces and can remove or ban users who post threatening, offensive, or false statements about Trueluck or fellow users.

Suspicious Activity
Using chat for collusion is prohibited; suspicious conversations may be reported to authorities.

Liability

  • Downtime: We are not responsible for technical or political disruptions that affect site performance.
  • System Failure: If a malfunction impacts your game, wagers may be annulled.
  • Data Corruption: We do not reimburse losses caused by system or communication errors unless specified otherwise.

Duties and Transfers

Trueluck may assign or legally transfer its rights and obligations herein to another entity. You, however, cannot transfer or reassign your account rights to anyone else.

Complaints

If you wish to lodge a complaint or dispute a transaction, contact us at [email protected]. We aim to handle all matters efficiently. Our decision is final if disagreements persist.

Agreement & Admissibility

Complete Understanding
These Terms, along with referenced documents (e.g., Privacy Policy, Cookies Policy), form the entire agreement between you and Trueluck, replacing all preceding or concurrent communications.

Validity of Provisions
If a provision in these Terms is deemed unenforceable, the rest will remain intact. In any conflict of language versions, the English text governs.

Jurisdiction
The laws of Costa Rica apply. You agree to settle any legal disputes according to local legislation and standard arbitration protocols.

Copyright

Trueluck and its associated branding, including logos, URL addresses, and technology, are owned by Sapphire Summit. Unauthorized usage or reproduction of these assets is grounds for legal action.

Promotions

Individual Terms
Each promotion has distinct conditions that supplement these Terms. By participating, you confirm your acceptance of such specific rules.

Discontinuation
We may halt or cancel promotions if deemed necessary. Breaches or abuse of promotional rules may lead to losing the funds.

Bonus Restrictions
We may withhold or reverse any promotional credit or reward at our discretion. Bonus money often includes wagering requirements, which are clarified in each promotion’s rules.

Responsible Gambling

Trueluck is dedicated to offering a secure gaming environment. We encourage customers to set deposit limits, utilize self-exclusion features, and play responsibly. If you believe you have a gambling-related concern, please consult the resources listed in these Terms or contact support for assistance.

Other Terms

Any references to versions of this document in languages other than English serve as informational translations. The English version prevails in any conflict of interpretation.